Train your staff in ways to

Hospitality businesses use HTI to train, monitor progress & certify their front-end personnel!

And oh, we have conducted trainings in
13 different languages.

Speak with our team

We work closely with our partner brands to co-create training programs that perfect operations.


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Local Language Trainers


Total Live Hours

Learn by doing

Training is generally boring, but not with HTI!
Our sessions have Activities that simulate Frequently Faced Situations by the participants.

In-person sessions

Live, in-person, brand specific training sessions that will help your team deep dive into the fundamentals of service.

We make training tangible

The Training Tsunami is an app we've built that helps track and monitor participants’ progress "ANALYTICALLY!"

Our Trainers


In the hospitality and service industries have trusted HTI's services to upskill their staff.

Here's what they said ❤️

Students, professionals and budding entrepreneurs inspire us! Here's what they have to say…


Karyna Bajaj
Executive Director,
KA Hospitality Pvt Ltd

“We got Dominic and HTI to come do a session with us for team building and leadership during our annual budget meet. The session was engaging, motivational and a great learning experience for everyone involved! Since then, we have got HTI on board to train all levels within our company, and are looking forward to working collaboratively with them to deliver a great dining experience and make our internal and external guests happy.”


Rukshana Billimoria
Principal, Anjuman-I-Islam's Institute Of Hotel Management

“Dominic CostaBir is one of his kind, one of the best Trainers that we have ever come across. With a mission for improving Hospitality through Training, he started HTI (Hospitality Training Institute) in 2002.

“He wears his heart on his sleeve and is someone who would never hesitate to call a spade a spade, leads by example, and can get the best out of even the most introverted students. His style of delivering the training program is not just unique, but effective. There were online and offline training sessions for our students that included STAR (Zoom Star Presenter), Dining Etiquette, and coordinating with government officials to conduct FOSTAC (Food Safety Training and Certification).

“He and his team also implemented the training program WAR – Workshop on Activating Rainmakers, along with an industrial visit that included Carnival Masti and team building exercises. We got to learn a lot from the team building exercises and the various sessions conducted.

“Dominic is a great leader of an equally great team comprising Kaushal Dutta, Nitin Batawale, Jervis Fernandes, Aaron Fernandes, Hitesh Chawla, Nilam Patil, Storm CostaBir & Tsunami CostaBir. Each team member is exactly aware of their role and fulfills each task to perfection, with great coordination among each other. We wish Team HTI the very best!”


Rahul Khanna
Co-Founder, Azure Hospitality Pvt Ltd

“HTI curated off-sites with Azure Hospitality have always been memorable and genuinely effective for team morale, camaraderie and bonding. We have had over 200 people over the years benefit from a mix of analytical, playful and team activities. I have always found Team HTI led by Dominic to be filled with ideas, energy, patience and selfless care for our team and company objectives. I wish them well and recommend their training to others.”


Sanjeev Tripathi
Head - Field Marketing, Pidilite Industries Ltd

“We engaged HTI for WAR – Workshop on Activating Rainmakers, and CREAM – Customer Relationship Engagement And Management. A professional approach with a personal touch gave them an edge over other training agencies retained in the past. The services they offer matched our requirement of training external (Pidilite associates) and internal teams on Soft Skill Development. Overall, engaging with HTI was a superb experience. Our team loved the program and we would give HTI a very high rating over various parameters like engagement, content, the learning experience, newness, variety, and objective achievement. We have also seen an improvement in the efficiency and attitude of our team!”


Maria Chandwani
Head-Human Resources, Training & Administration, GINGER, A TATA Enterprise

“HTI’s training is effective, boosting staff morale and skills; moreover, they have partnered with GINGER to improve guest satisfaction scores.”


Ashutosh Ahluwalia
Director, QED Productions Pvt Ltd

“The sessions are interactive, and have involved role play and skits. We have got positive responses from the participants, viz. school bus drivers, attendants and lady attendants to our program. It has indeed been a pleasure working with HTI on this program. The Team is a highly motivated, professional, cooperative and skilled group, who believe in the mantra “Client is King”. They have accommodated our last minute changes with aplomb!”


Amit Mehta
AVP, Kamat Hotels (India) Limited

“The training delivered by HTI has been consistent and whenever we have raised any concerns, they have promptly rectified the issues. We have found improvement and change in the staff attitude and behaviour – especially in their grooming, hygiene, customer service and morale. HTI is completely reliable and has never failed in fulfilling our demands.”

Let's find the right training plan for your team!

Let's chat


People from top brands & companies have experienced HTI

Track participant progress⚡️

At HTI, we have built an application that allows you to track and monitor your staff’s progress.


Identify Your Star Performers

Hard work beats talent, often only the talented ones make a good first impression. But with our app, we can help you identify those hungry to learn!


Participation Reports

Previously, training was intangible; but we make training "tangible" with our reports.


In-App Audit & Tests

Our app reinforces learning at the end of every session, helping the trainers better understand "how much" the participants have understood.

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