In what languages do you conduct these sessions?

We have conducted sessions in over 14 different languages, and reached over 410 locations in 5 different countries! Language is not a barrier. Our trainers speak in a language best understood by the participants!

Will this be in-person or online sessions?

All the sessions will be done in-person. Our trainer visits your location and conducts the session.

What are the timings?

We conduct sessions at a time convenient to our partner.

Will I see an increase in my sales after this workshop?

No program guarantees any income. The workshop is designed to streamline your staff's efforts.

Can we conduct this session in countries outside India?

Yes, we have already trained for companies in Dubai, Saudi Arabia, Maldives and Mauritius.

Does the workshop have real world application?

Yes, we have built this program around Frequently Faced Situations experienced by your staff.

No. We don't provide refunds. If you are not sure about the workshop, check out the testimonials, read more about the trainer and take an informed decision. In case you are not happy with the outcomes of a particular session, we can redo the session only ONCE.

Should I apply for this program?

YES! In this program, we will work very closely with you to understand the issue you are facing.

Hotel SHOT — Hotel Staff Training Program

HOTel SHOT

Systems in Hospitality Operations & Training

A 3-day workshop aimed at upgrading the skills and knowledge of your hotel team.

24 Hours Total

In-Person Sessions

Learn Job Skills

Learn Soft Skills

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Who is this program for?

Waiters

Asst Waiter

Trainee Steward

Trainee Captain

Captain

Hostess

Room Boys

HK Attendants

HK Supervisor

Floor Incharge

Receptionist

FO Executive

GRE

Cashier

Bell Boys

Security Guards

Security Supervisor

Helper

Utility worker

Cook

Commie

Chef

What will you learn in the workshop?

Our super effective and tested way of Upselling & Suggestive Selling
Understanding the importance of following Systems and Processes (SOPs)
Building Lasting First Impression on Guests 101
A 4-step no-fluff framework for Handling Guest Complaints
Handling of Service Equipment and The Art of Servicing Guests
The formula for handling Guest Complaints and Preventing Complaints
The 8 types of Guests and the how-tos of Identifying & Handling each Guest
The magic method of learning the Food & Beverage Menu

The ultimate hack to extending the life cycle of linen and other surfaces (Sinner Cycle)
A 16-step no-fluff framework for Cleaning Guest Rooms & Public Area Cleaning
A 360-Degree Approach to handling dust, dirt and stains
Why Housekeeping is the Backbone of an Organisation
Understanding the importance of following Systems and Processes (SOPs)
The fundamentals to Building a Lasting First Impression on Guests
Dos and Don'ts when Handling Housekeeping Equipment
Understanding different Cleaning Agents & Effects of pH Levels
Understanding why Guests Complain & How To Prevent Complaints

Our ultimate guide to Store Management
A 6-step no-fluff framework for Understanding and Avoiding Contamination
A 360-Degree Approach to Menu Planning
Understanding the importance of developing Standard Recipe Specifications (SRS)
The Fundamentals of Costing and Cost Control
The Dos and Don'ts of Handling Kitchen Equipment
Understanding Cuisines and Cooking Methods
Why are Diet & Nutrition concepts on the rise? Trends in Diet & Nutrition

My super-effective and tested way of Upselling & Suggestive Selling
Understanding the importance of following Systems and Processes (SOPs)
Building Lasting First Impression on Guests 101
A 360-Degree Approach to Handling Guest Complaints
An 8-step no-fluff framework to Identifying the Types of Guests you are Handling
Dos and Don'ts when Checking Guests In & Out
Telephone Handling 101

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How it works…

Develop module with partners

LIVE in person sessions

Mock simulations of real situations

Audit, Test & Quizzes

Present report to partners

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HOTel SHOT

We've conducted Training for 60 plus brands in the hospitality industry; a few of them are…

Testimonials

Who is this program for?

What will you learn in the workshop?

Unsure if this program suits your team? Customize a training program tailored to your staffs needs!

How it works…

Frequently Asked Questions