HOTel SHOT

Systems in Hospitality Operations & Training

A 3-day workshop aimed at upgrading the skills and knowledge of your hotel team.

24 Hours Total
In-Person Sessions
Learn Job Skills
Learn Soft Skills
Book Now
HOTel SHOT program
Designed by
Dominic CostaBir
Director

We've conducted Training for 60 plus brands in the hospitality industry; a few of them are…

Testimonials

Who is this program for?

Book Now

What will you learn in the workshop?

  • Our super effective and tested way of Upselling & Suggestive Selling
  • Understanding the importance of following Systems and Processes (SOPs)
  • Building Lasting First Impression on Guests 101
  • A 4-step no-fluff framework for Handling Guest Complaints
  • Handling of Service Equipment and The Art of Servicing Guests
  • The formula for handling Guest Complaints and Preventing Complaints
  • The 8 types of Guests and the how-tos of Identifying & Handling each Guest
  • The magic method of learning the Food & Beverage Menu
  • The ultimate hack to extending the life cycle of linen and other surfaces (Sinner Cycle)
  • A 16-step no-fluff framework for Cleaning Guest Rooms & Public Area Cleaning
  • A 360-Degree Approach to handling dust, dirt and stains
  • Why Housekeeping is the Backbone of an Organisation
  • Understanding the importance of following Systems and Processes (SOPs)
  • The fundamentals to Building a Lasting First Impression on Guests
  • Dos and Don'ts when Handling Housekeeping Equipment
  • Understanding different Cleaning Agents & Effects of pH Levels
  • Understanding why Guests Complain & How To Prevent Complaints
  • Our ultimate guide to Store Management
  • A 6-step no-fluff framework for Understanding and Avoiding Contamination
  • A 360-Degree Approach to Menu Planning
  • Understanding the importance of developing Standard Recipe Specifications (SRS)
  • The Fundamentals of Costing and Cost Control
  • The Dos and Don'ts of Handling Kitchen Equipment
  • Understanding Cuisines and Cooking Methods
  • Why are Diet & Nutrition concepts on the rise? Trends in Diet & Nutrition
  • My super-effective and tested way of Upselling & Suggestive Selling
  • Understanding the importance of following Systems and Processes (SOPs)
  • Building Lasting First Impression on Guests 101
  • A 360-Degree Approach to Handling Guest Complaints
  • An 8-step no-fluff framework to Identifying the Types of Guests you are Handling
  • Dos and Don'ts when Checking Guests In & Out
  • Telephone Handling 101
Book Now

Unsure if this program suits your team? Customize a training program tailored to your staffs needs!

Take A QUICK Survey

How it works…

1

Develop module with partners

2

LIVE in person sessions

3

Mock simulations of real situations

4

Audit, Test & Quizzes

5

Present report to partners

Book Now

Frequently Asked Questions

Book Now