In what languages do you conduct these sessions?

We have conducted sessions in over 14 different languages, and reached over 410 locations in 5 different countries! Language is not a barrier. Our trainers speak in a language best understood by the participants!

Will this be in-person or online sessions?

All the sessions will be done in-person. Our trainer visits your location and conducts the session.

What are the timings?

We conduct sessions at a time convenient to our partner.

Will I see an increase in my sales after this workshop?

No program guarantees any income. The workshop is designed to streamline your staff's efforts.

Can we conduct this session in countries outside India?

Yes, we have already trained for companies in Dubai, Saudi Arabia, Maldives and Mauritius.

Does the workshop have real world application?

Yes, we have built this program around Frequently Faced Situations experienced by your staff.

No. We don't provide refunds. If you are not sure about the workshop, check out the testimonials, read more about the trainer and take an informed decision. In case you are not happy with the outcomes of a particular session, we can redo the session only ONCE.

Should I apply for this program?

YES! In this program, we will work very closely with you to understand the issue you are facing.

V2W

Vow To Wow

An interactive, intensive and informative 2-day Customer Service training workshop that empowers your Customer Care team to impress guests, handle complaints, and deliver a WOW experience.

6 Hours Total

In-Person Sessions

Learn Job Skills

Learn Soft Skills

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Dominic CostaBir

Director

Who is this program for?

Frontline Customer Service Representatives

Hospitality and Retail Professionals

Call Center and Support Staff

Team Leaders and Managers in Customer-Facing Roles

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What will you learn in the workshop?

1. Create 'Wow' – exceptional service through empathy, anticipation and personalization

2. Motivation – power of focus, initiative, and continuous growth

3. Professional Image & Grooming – impactful first impressions and personal brand building

4. Paralanguage & Body Language – communication and interpretation of non-verbal cues

5. Interaction & Complaint Management – to prevent, manage, and resolve complaints

6. Teamwork – strengthen bonds of collaboration for job satisfaction and guest experience

Let's talk

Unsure if this program suits your team? Customize a training program tailored to your staffs needs!

Take A QUICK Survey

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How it works…

Develop module with partners

LIVE in person sessions

Mock simulations of real situations

Audit, Test & Quizzes

Present report to partners

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V2W

We've conducted Training for 60 plus brands in the hospitality industry; a few of them are…

Testimonials

Who is this program for?

What will you learn in the workshop?

1. Create 'Wow' – exceptional service through empathy, anticipation and personalization

2. Motivation – power of focus, initiative, and continuous growth

3. Professional Image & Grooming – impactful first impressions and personal brand building

4. Paralanguage & Body Language – communication and interpretation of non-verbal cues

5. Interaction & Complaint Management – to prevent, manage, and resolve complaints

6. Teamwork – strengthen bonds of collaboration for job satisfaction and guest experience

Unsure if this program suits your team? Customize a training program tailored to your staffs needs!

How it works…

Frequently Asked Questions