Skill Upgradation Program for Employees of Restaurants
Elevate your restaurant's guest experience with our 12-week Skill Upgradation Program for Employees of Restaurants (SUPER). Designed specifically for restaurant employees, this comprehensive training equips your team with essential soft skills and job skills to turn walk-in guests into loyal patrons
"Dominic CostaBir is one of his kind, one of the best Trainers that we have ever come across. With a mission for improving Hospitality through Training, he started HTI (Hospitality Training Institute) in 2002.
He wears his heart on his sleeve and is someone who would never hesitate to call a spade a spade, leads by example, and can get the best out of even the most introverted students. His style of delivering the training program is not just unique, but effective. There were online and offline training sessions for our students that included STAR (Zoom Star Presenter), Dining Etiquette, and coordinating with government officials to conduct FOSTAC (Food Safety Training and Certification).
He and his team also implemented the training program WAR – Workshop on Activating Rainmakers, along with an industrial visit that included Carnival Masti and team building exercises. We got to learn a lot from the team building exercises and the various sessions conducted.
Dominic is a great leader of an equally great team comprising Kaushal Dutta, Nitin Batawale, Jervis Fernandes, Aaron Fernandes, Hitesh Chawla, Nilam Patil, Javed Afsar, Storm CostaBir & Tsunami CostaBir. Each team member is exactly aware of their role and fulfills each task to perfection, with great coordination among each other. We wish Team HTI the very best!"
"We engaged HTI for WAR – Workshop on Activating Rainmakers and CREAM – Customer Relationship Engagement And Management. A professional approach with a personal touch gave them an edge over other training agencies retained in the past. The services they offer matched our requirement of training external (Pidilite associates) and internal teams on Soft Skill Development. Overall, engaging with HTI was a superb experience. Our team loved the program and we would give HTI a very high rating over various parameters like engagement, content, the learning experience, newness, variety, and objective achievement. We have also seen an improvement in the efficiency and attitude of our team!"
"HTI's training is effective, boosting staff morale and skills; moreover, they have partnered with GINGER to improve guest satisfaction scores."
"We got Dominic and HTI to come do a session with us for team building and leadership during our annual budget meet. The session was engaging, motivational and a great learning experience for everyone involved! Since then, we have got HTI on board to train all levels within our company, and are looking forward to working collaboratively with them to deliver a great dining experience and make our internal and external guests happy."
"HTI curated off-sites with Azure Hospitality have always been memorable and genuinely effective for team morale, camaraderie and bonding. We have had over 200 people over the years benefit from a mix of analytical, playful and team activities. I have always found Team HTI led by Dominic to be filled with ideas, energy, patience and selfless care for our team and company objectives. I wish them well and recommend their training to others."
"The sessions are interactive, and have involved role play and skits. We have got positive responses from the participants, viz. school bus drivers, attendants and lady attendants to our program. It has indeed been a pleasure working with HTI on this program. The Team are a highly motivated, professional, cooperative and skilled group, who believe in the mantra of, “Client is King”. They have accommodated our last minute changes with aplomb!"
"The training delivered by HTI has been consistent and whenever we have raised any concerns, they have promptly rectified the issues. We have found improvement and change in the staff attitude and behaviour – especially in their grooming, hygiene, customer service and morale. HTI is completely reliable and has never failed in fulfilling our demands."
WaiterAsst WaiterServerStewardTrainee StewardTrainee CaptainCaptainHostessDevelop module with partners
LIVE in person sessions
Mock simulations of real situations
Audit, Test & Quizzes
Present report to partners
Tell us a little about your outlet and a training consultant will come back within one working day with dates, group sizes and what the programme would cost for a team your size.
One short form, about a minute. It reaches the same desk as every other enquiry, so nothing gets lost on the way.
Enquire about SUPERWe use your details only to answer your enquiry. See our privacy policy.
We have conducted sessions in over 14 different languages, and reached over 410 locations in 5 different countries! Language is not a barrier. Our trainers speak in a language best understood by the participants!
All the sessions will be done in-person. Our trainer visits your location and conducts the session.
We conduct sessions at a time convenient to our partner.
No training programme can promise you a number, and we will not pretend otherwise. What this one does is build the service and selling habits that bring guests back and lift the average cover - and we audit, test and hand you a report at the end, so you can see what actually changed on the floor.
Yes, we have already trained for companies in Dubai, Saudi Arabia, Maldives and Mauritius.
Yes, we have built this program around Frequently Faced Situations experienced by your staff.
We start with a free training needs survey, so we only propose the programme your team actually needs - and if we do not think we can help, we will say so. We do not offer refunds once a session is booked, which is exactly why we would rather get the fit right before you commit. Talk to a consultant first, look through the testimonials, and read up on the trainer.
YES! In this program, we will work very closely with you to understand the issue you are facing.