In what languages do you conduct these sessions?

We have conducted sessions in over 14 different languages, and reached over 410 locations in 5 different countries! Language is not a barrier. Our trainers speak in a language best understood by the participants!

Will this be in-person or online sessions?

All the sessions will be done in-person. Our trainer visits your location and conducts the session.

What are the timings?

We conduct sessions at a time convenient to our partner.

Will I see an increase in my sales after this workshop?

No program guarantees any income. The workshop is designed to streamline your staff's efforts.

Can we conduct this session in countries outside India?

Yes, we have already trained for companies in Dubai, Saudi Arabia, Maldives and Mauritius.

Does the workshop have real world application?

Yes, we have built this program around Frequently Faced Situations experienced by your staff.

No. We don't provide refunds. If you are not sure about the workshop, check out the testimonials, read more about the trainer and take an informed decision. In case you are not happy with the outcomes of a particular session, we can redo the session only ONCE.

Should I apply for this program?

YES! In this program, we will work very closely with you to understand the issue you are facing.

iCARE

Customer Affinity & Relationship Enhancement

A workshop that builds strong relationships with customers and turns every interaction into a memorable experience.

6 Hours Total

In-Person Sessions

Learn Job Skills

Learn Soft Skills

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Dominic CostaBir

Director

Who is this program for?

Customer Service Executives

Front Office Staff

Sales Associates

Hospitality Workers

Outlet Managers

Business Development Executives

Field Service Professionals

Supervisors & Team Leaders

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What will you learn in the workshop?

1. The secret to creating WOW moments that guests never forget

2. How to stay motivated and bring positive energy to every shift

3. The grooming and presentation standards that build instant trust

4. Mastering body language to communicate confidence and warmth

5. A proven framework for handling guest complaints without losing your cool

6. How to build a high-performing team that supports each other

7. The power of impactful words — what to say and what to never say

8. Building your personal brand as a customer service professional

9. How to follow SOPs consistently and make them second nature

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How it works…

Develop module with partners

LIVE in person sessions

Mock simulations of real situations

Audit, Test & Quizzes

Present report to partners

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iCARE

We've conducted Training for 60 plus brands in the hospitality industry; a few of them are…

Testimonials

Who is this program for?

What will you learn in the workshop?

1. The secret to creating WOW moments that guests never forget

2. How to stay motivated and bring positive energy to every shift

3. The grooming and presentation standards that build instant trust

4. Mastering body language to communicate confidence and warmth

5. A proven framework for handling guest complaints without losing your cool

6. How to build a high-performing team that supports each other

7. The power of impactful words — what to say and what to never say

8. Building your personal brand as a customer service professional

9. How to follow SOPs consistently and make them second nature

Unsure if this program suits your team? Customize a training program tailored to your staffs needs!

How it works…

Frequently Asked Questions