iCARE

Customer Affinity & Relationship Enhancement

A workshop that builds strong relationships with customers and turns every interaction into a memorable experience.

6 Hours Total

In-Person Sessions

Learn Job Skills

Learn Soft Skills

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iCARE program

Designed by

Dominic CostaBir

Director

We've conducted Training for 60 plus brands in the hospitality industry; a few of them are…

Testimonials

Who is this program for?

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What will you learn in the workshop?

1. The secret to creating WOW moments that guests never forget

2. How to stay motivated and bring positive energy to every shift

3. The grooming and presentation standards that build instant trust

4. Mastering body language to communicate confidence and warmth

5. A proven framework for handling guest complaints without losing your cool

6. How to build a high-performing team that supports each other

7. The power of impactful words — what to say and what to never say

8. Building your personal brand as a customer service professional

9. How to follow SOPs consistently and make them second nature

Unsure if this program suits your team? Customize a training program tailored to your staffs needs!

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How it works…

1

Develop module with partners

2

LIVE in person sessions

3

Mock simulations of real situations

4

Audit, Test & Quizzes

5

Present report to partners

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Frequently Asked Questions

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