In what languages do you conduct these sessions?

We have conducted sessions in over 14 different languages, and reached over 410 locations in 5 different countries! Language is not a barrier. Our trainers speak in a language best understood by the participants!

Will this be in-person or online sessions?

All the sessions will be done in-person. Our trainer visits your location and conducts the session.

What are the timings?

We conduct sessions at a time convenient to our partner.

Will I see an increase in my sales after this workshop?

No program guarantees any income. The workshop is designed to streamline your staff's efforts.

Can we conduct this session in countries outside India?

Yes, we have already trained for companies in Dubai, Saudi Arabia, Maldives and Mauritius.

Does the workshop have real world application?

Yes, we have built this program around Frequently Faced Situations experienced by your staff.

No. We don't provide refunds. If you are not sure about the workshop, check out the testimonials, read more about the trainer and take an informed decision. In case you are not happy with the outcomes of a particular session, we can redo the session only ONCE.

Should I apply for this program?

YES! In this program, we will work very closely with you to understand the issue you are facing.

FORT

Frontdesk Operations & Receptionist Training

The program is aimed at streamlining Front Office Operations and motivating and training receptionists to take initiative in upselling, branding, sales and marketing.

24 Hours Total

In-Person Sessions

Learn Job Skills

Learn Soft Skills

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Dominic CostaBir

Director

What will you learn in the workshop?

1. The super effective and tested way of Upselling & Suggestive Selling

2. Understanding the importance of following Systems and Processes (SOPs)

3. Building Lasting First Impression on Guests 101

4. A 360-Degree Approach to Handling Guest Complaints

5. An eight-step no-fluff framework to Identifying the Types of Guests you are Handling

6. Dos and Don'ts when Checking Guests In & Out

7. Telephone Handling 101

8. BONUS 🥳 : SUPER FUN Team Building Activities 🎉

Let's talk

Unsure if this program suits your team? Customize a training program tailored to your staffs needs!

Take A QUICK Survey

Book Now

How it works…

Develop module with partners

LIVE in person sessions

Mock simulations of real situations

Audit, Test & Quizzes

Present report to partners

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FORT

We've conducted Training for 60 plus brands in the hospitality industry; a few of them are…

Testimonials

Who is this program for?

What will you learn in the workshop?

1. The super effective and tested way of Upselling & Suggestive Selling

2. Understanding the importance of following Systems and Processes (SOPs)

3. Building Lasting First Impression on Guests 101

4. A 360-Degree Approach to Handling Guest Complaints

5. An eight-step no-fluff framework to Identifying the Types of Guests you are Handling

6. Dos and Don'ts when Checking Guests In & Out

7. Telephone Handling 101

8. BONUS 🥳 : SUPER FUN Team Building Activities 🎉

Unsure if this program suits your team? Customize a training program tailored to your staffs needs!

How it works…

Frequently Asked Questions