Luxury Hospitality Training

Service That Feels
Effortless.
Experiences That Feel
Exceptional.

We train and certify fine-dining service teams to deliver seamless, world-class hospitality.

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Trusted by Leading Hospitality Brands

We work closely with our partner brands to co-create training programs that perfect operations.

300,000+

Professionals Trained

200+

Hospitality Partners

13

Languages Delivered

Learn by doing

Training is generally boring, but not with HTI!
Our sessions have Activities that simulate Frequently Faced Situations by the participants.

In-person sessions

Live, in-person, brand specific training sessions that will help your team deep dive into the fundamentals of service.

We make training tangible

The Training Tsunami is an app we've built that helps track and monitor participants’ progress "ANALYTICALLY!"

The Fine-Dining Challenge

You've invested in ambiance.
Has your service kept pace?

Even the finest establishments face recurring service challenges that quietly erode the guest experience.

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Service inconsistency during peak hours

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Complaint handling that feels reactive instead of graceful

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Missed upselling opportunities at the table

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Lack of polished service etiquette and body language

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High turnover affecting guest experience continuity

Signature Programs

Training Designed for
Excellence

01
‍

The Art of Guest Experience

Cultivating intuitive service that anticipates needs and creates lasting impressions beyond the plate.

02
‍

Luxury Service Etiquette & Body Language

Mastering the unspoken language of fine dining — posture, presence, and polished interaction.

03
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Fine-Dining Sequence of Service Mastery

Perfecting every moment from arrival to farewell with choreographed precision.

04
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Elegant Complaint Resolution

Transforming service recovery into an opportunity that strengthens guest loyalty.

05
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Revenue Through Subtle Upselling

Elevating the dining experience while naturally increasing per-table revenue.

06
‍

Communication & Presence for Floor Leaders

Empowering captains and maître d's with executive poise and team leadership.

07
‍

Wine & Menu Confidence Training

Building genuine expertise that inspires trust and enhances the culinary narrative.

08
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Multilingual Service Excellence

Delivering seamless hospitality across cultures and languages with equal warmth.

Our Method

A Refined Approach to
Service Transformation

Every program is customizable to your brand, team dynamics, and service philosophy.

01

Assess

We observe your service environment, interview leadership, and identify opportunities for refinement aligned with your brand's identity.

02

Train

Bespoke programs delivered on-site or virtually, tailored to your service philosophy, menu, and guest expectations.

03

Certify & Monitor

Your team receives certification upon completion, with ongoing evaluations and refresher sessions to sustain excellence.

Business Impact

Measurable Results,
Lasting Impressions