Corporate & Hospitality Training
Duration
Corporate - Depends on focus and requirement of the
program Hospitality Industry - Annual Contracts to
prevent service related disorders.
Soft Skills
Corporate image projection
Corporate grooming
Dining etiquette
Sensory communications
Body language
Introductions, handshake and exchange of visiting cards
Corporate behaviour
Restaurant etiquette
Creativity – breaking the box
Management Functions
Written communications - e-mail, letters, sms
Problem and decision making
Presentation skills – Planning, power point presentation and delivery
Selling and negotiation skills
Positive mental attitude
Team building
Risk taking and decision making
Training and coaching
Power and empowerment
Non aggressive assertiveness
All Staff & Supervisors of Restaurants, Resorts and Hotels
Motivation
Attention to detail
Importance of procedures and systems
Jobs skill training for waiters, captains, hostess and order takers
Chefs training - hygiene, sanitation, costing, cost control, menu planning
Complaint handling through continuous (fortnightly) training
Housekeeping staff cleaning operations and procedures
